Privacy Policy, Terms & Conditions

CONDITIONS

The current terms and conditions apply to all contracts

closed via www. DIGNITE .eu

from 01.01.2020

1. GENERAL TERMS AND CONDITIONS

The following terms and conditions, hereinafter referred to as "Terms", apply to all orders placed and contracts concluded between the customer, hereinafter referred to as "you" or "your", and the merchant, hereinafter referred to as "we", "us" . or “our”, on the website, mobile website or mobile application of the merchant, hereinafter “www. DIGNITE .eu ”, “ www.my DIGNITE .eu ”, “our webshop” or “our website”.

Trader is ARTJOMS ANTIPOVS (ART.CONSULT)

KBO number: 0672506938

VAT number: BE0672506938

Registration date: 23/03/2017

Registered address: London Street 17/401, Antwerp, BE-2000, Belgium

Phone: +32487257027 (Belgium)

Email address: info@dignite.eu

Website: www. DIGNITE .eu and www.my DIGNITE .eu

Customer is regarded as a natural person of 18 years or older, who is not under guardianship and does not act in the capacity of a company and / or legal entity, with a physical address in one of the countries that ARTJOMS ANTIPOVS (ART.CONSULT ) supplies to , place order and conclude contract via www. DIGNITE .eu and / or www.my DIGNITE .eu solely for personal purposes, which must not be related in any way to any trade, business and / or professional activity.

If you are not a "customer", you should not use any of the services to purchase products on www. DIGNITE .eu and / or www.my DIGNITE .eu . The merchant has the right to object to the processing of a purchase order from a person other than "Customer" and to any other purchase order that does not comply with the present Terms and Conditions.

Contracts with legal entities are governed by a bilateral agreement between ARTJOMS ANTIPOVS (ART.CONSULT) and thus the legal entity. All requests in the name and on behalf of a legal entity are accepted via email info@dignite.eu . Specify the subject as "Retail Request".

Unauthorized resale and/or retail of a product made, manufactured and/or assembled by ARTJOMS ANTIPOVS (ART.CONSULT) , whether by a natural person or a legal entity without express written consent and written consent of ARTJOMS ANTIPOVS (ART.CONSULT) is illegal and forbidden. Violation of the above requirements will result in liability under law and will be the basis for filing a claim in court.

By using and/or placing an order via www. DIGNITE .eu and/or www.my DIGNITE .eu, Customer agrees to be bound by the terms and conditions set forth herein. Please make sure you have read and clearly understood the terms and conditions before placing your order.

English and Belgium n are the languages used for the execution of the contracts concluded through www. DIGNITE .eu and/or www.my DIGNITE .eu.

2. ORDERING PRODUCTS

2.1. Products

In our webshop at www. DIGNITE .eu and www.my DIGNITE .eu we offer decorative second-hand (second-hand) vintage, antique and collectibles, with the exception of the products listed in the "WORKSHOP" category on our website. Products listed in the "WORKSHOP" category on our website are brand new items produced by ARTJOMS ANTIPOVS (ART.CONSULT) and marked with the trademark "DIGNITE".

The main characteristics of goods are displayed on each product page in our webshop. The displayed images may not exactly match the real products in terms of color performance due to technical characteristics set in Subsection 2.1.1.

2.1.1. Color display

Due to facts that (i) the colors displayed on the screen of your browser device may deviate to some extent from its natural performance; and (ii) photo shoot conditions affect the appearance of colors on the final image; the actual colors of the products may differ from the images in our webshop. We make every reasonable effort to accurately represent the characteristics of our products and cannot be held responsible for any distortion of colors caused by imperfection of technical devices used.

2.1.2. Identification of labels, tags and seals

Subsection 2.1.2. applies only to brand new items produced by ARTJOMS ANTIPOVS (ART.CONSULT) and marked with the trademark "DIGNITE". Each product listed in the "WORKSHOP" category on our website includes the "DIGNITE" trademark label and identification tag. Sensitive parts of the product may be sealed with a disposable holographic sticker with the trademark "DIGNITE" and serial number to protect the above parts from unauthorized external interference and to ensure the absence of your influence on the condition of the sensitive part(s) in case of return. Try the purchased product without removing the seal, if applicable, from sensitive parts.

Identification tags, labels and seals are an integral part of the product.

Jewelry parts of the product are marked with the trademark "DIGNITE".

2.2. Prices

All prices in our webshop are expressed in euros (EUR / €) including the legal value added tax (VAT) of 21%.

Prices are subject to change. We reserve the right to change prices without notice. This right does not apply to orders already placed and/or agreements already concluded before the price change. Please check the final sales price before submitting the relevant order form.

Associated costs such as delivery costs, administration costs and other possible costs are not included in the price displayed in our webshop.

VAT and delivery charges are automatically calculated and displayed during the checkout process of your order before you are redirected to complete payment via one of the methods specified in Article 4.

2.3. Order procedure

The ordering option is available online via our webshop at www. DIGNITE .eu .

Order can only be placed based on stock availability, unless it is a custom order. Stock availability is updated automatically and is listed in our web store. We reserve the right to withdraw goods from stock without prior notice. This right does not apply to orders already placed and/or agreements already concluded before deduction.

We reserve the right not to accept any order entered by the customer who is in dispute with us, as well as the right to terminate any order at any time, if there are legitimate reasons for it. Orders to an address to which we cannot ship will be automatically cancelled. You will automatically receive an email notification.

To place an order for the purchase of one or more products in our online store, you must complete the online order form and go through the procedure. We will begin fulfillment of the order when your order form has been received and the order information has been verified as correct.

We may not process the purchase if ( i ) there is insufficient warranty on this BE ency ; or (ii) the order is incomplete or incorrect; or (iii) one of the products is no longer available. In the above cases, we will inform you by email that the contract has not been performed and that we have not fulfilled your order, stating the reasons.

If any of the products displayed in our web store are no longer available at the time we receive your order form and payment, we will notify you by email of the unavailability of the product(s) ordered. If you choose to cancel the entire order, we will refund the total amount paid within 14 days. If you choose to keep the order with no unavailable item(s), we will recalculate the total amount, reissue the new order and refund you the price of unavailable item(s) without undue delay, but not later than 14 days from the day of your first order.

By clicking the "CHECKOUT" button on our website ( i ) you unconditionally agree to accept without restrictions and undertake to comply with the provisions of these terms, even through the links included; (ii) enter into the contract with us, to which these terms apply. If you do not agree to any of the provisions of these terms and conditions, do not submit your order form for the purchase of products on our website.

After clicking on the "CHECKOUT" button, you will be redirected to a third party website to complete the final payment, unless you have chosen the "payment by invoice" option as described in section 4.2. of the current conditions. We cannot be held responsible for the use of your data by third parties who process the payment. Please familiarize yourself carefully with their terms and conditions.

Your order is considered completed and as a result the contract will not come into effect until full payment of the invoice has been made, unless otherwise agreed. Once your order is complete, you will automatically receive an email confirmation.

Please note that once your order has been confirmed there is no way to change the details you have entered. The order form is kept in our database for the time necessary to process your order and as required by law.

3. DELIVERY SERVICE

3.1. Obligations of the trader upon delivery of goods

We will deliver the goods by transferring physical possession or control of the goods to you or a third party other than the carrier and indicated by you, without undue delay, but no later than 30 days after the conclusion of the contract, unless otherwise specified. Agree. The handling of the delivery procedure will only start when the full amount of your order has been paid in full, unless otherwise agreed before you place the order.

Once the package has been shipped, we will send you the email confirmation with your expected delivery details and the tracking number, if applicable for the type of shipment, used in the carrier's system. We cannot be held responsible for any failures in the tracking system.

Delivery may be made by national postal services or another carrier. Domestic and international packages may require your signature confirmation.

Multiple items under one order may not always ship together. If we are unable to deliver your order in full and need to make more than one delivery, no additional charges will be made for any subsequent deliveries within the order.

3.2. Delivery failed due to trader

If you have not received your order before the specified period has expired, we advise you to first contact the carrier. Use your package tracking number to identify your delivery. If after the above step you have not received information about the cause of the delivery delay, please contact us directly by phone +32487257027 (Belgium) or by email info@dignite.eu.

If we have failed to fulfill our obligation to deliver the goods at the time agreed with you or within the period set out in paragraph 3.1. Period stated, but not in the cases provided for in paragraph 3.3., You must rely on us to deliver the goods within an additional period appropriate to the circumstances. If we do not deliver the goods within that additional period, you have the right to terminate the contract.

The above procedure does not apply to orders where delivery within the agreed delivery period is essential, taking into account all the circumstances surrounding the conclusion of the contract or where you inform us prior to the conclusion of the contract that delivery by or on a specified date is essential . In those cases, if we fail to deliver the goods at the time agreed with you or within the time limit set out in paragraph 3.1, but not in the cases provided for in paragraph 3.3., you have the right to terminate the contract immediately.

Upon termination of the contract in the cases set out in paragraph 3.2., We shall without undue delay refund all amounts paid under the contract within 7 days. In addition to termination of the contract, you may have other remedies available under national law.

3.3. Delivery failed due to customer fault

If the shipping address you provided when placing the order is incorrect, we are not responsible for the impossibility of delivery. You are responsible for both the return and shipping costs of the package. The delivery period of 30 days, unless otherwise agreed, is therefore calculated from the moment of resending.

If you are unable to collect the package when it reaches its final destination, please contact the carrier for further instructions regarding your circumstances. We cannot be held responsible for any changes to the further collection procedure.

3.4. Delivery address correction

Once you have received your order confirmation with the specified shipping address, no changes to the shipping address for any reason will be accepted, unless otherwise agreed with us before placing the order.

3.5. Pass on the risk

In contracts where we ship the goods to you, the risk of loss or damage to the goods passes to you when you or a third party designated by you, other than the carrier, acquires physical possession of the goods. However, the risk passes to you on delivery to the carrier if the carrier has transported the goods on your instructions and that choice has not been offered by us, without prejudice to your rights against the carrier.

3.6. International shipments outside the European Union

In the case of international shipping outside the European Union, we will provide you with the international shipping tracking number in the order confirmation.

Customs fees and duties, if any, may apply once the package reaches its destination. You are responsible for all import taxes, customs, tariffs, duties and other government charges associated with your goods. You, as the recipient of the package, are also responsible for completing formalities and paying the costs incurred.

Customs fees and duties, if any, are generally paid directly to your national government or postal service at the time of delivery. We have no input into foreign customs policies and have no ability to predict any customs fees and duties for merchandise sent outside the European Union. We cannot be held responsible for the above charges.

Please contact your national customs authority to familiarize yourself with your national customs and excise policies.

4. PAYMENTS

Payment of each product price and relevant shipping and delivery charges must be made by any of the means specified on the order form. Please note that we do not accept gift cards and merchandise cards as a form of payment.

4.1. Online payment

For the online payment, you will be automatically redirected from our web store to the third party website to finalize the final payment. We cannot be held responsible for the use of your data by third parties. Please familiarize yourself carefully with their terms and conditions.

Your bank card details will not be used by us, except for carrying out the procedures relevant to your purchase or providing refunds in the case of returns in accordance with the exercise of your right of return or for reporting cases of fraud to the police .

If the currency of your bank account is other than Euros (EUR/€), we cannot be held responsible for exchange rates applied by a third party intermediary, input, etc. in the process of your payment.

For each fully paid order, we will prepare the invoice that you will receive by email.

4.1.1. Online payment by credit or debit card

You can enter your payment information at the time of placing your order with a valid credit or debit card. In our webshop we accept Visa and MasterCard cards. The price for the purchase of products and the associated costs for shipping and delivery, as indicated on the order form, will be debited directly from your payment account.

Once your order has been completed, you will receive the relevant payment confirmation within the legally required billing document by email.

4.1.2. paypal online payment

You can login to your PayPal account at the time of placing your order with valid PayPal account credentials. The price for the purchase of products and the associated costs for shipping and delivery, as indicated on the order form, will be debited directly from your payment account.

Once your order has been completed, you will receive the relevant payment confirmation within the legally required billing document by email.

4.2. Manual (offline) payment (payment by invoice)

You can choose to pay for your order manually (offline) via an invoice sent to your email address. To start this procedure, click on the "Manual payment" button on the payment page in our web store. After you complete your order online, we will send the invoice related to your current order within 1 (one) business day to the email address listed on your order form. Invoice issued contains (i) information about your order, including the total amount payable; (ii) our bank account details; (iii) payment term.

You have 3 (three) working days to pay the outstanding amount from the moment you receive the invoice by e-mail, unless otherwise agreed. Once your payment has been processed and the outstanding amount has been credited to our bank account, we will send your order to the shipping address you have provided in your order form, in accordance with paragraph 3.1. of the current conditions. You will automatically receive an email confirmation.

Please note that processing bank transactions within the European Union (SEPA) can take up to 4 (four) days. International bank transactions may take up to 8 (eight) days to process.

If you do not complete the payment before the payment term has expired, your order will be automatically canceled without any costs. You will automatically receive an email notification.

4.3. Allocation

We reserve the right to assign or pledge to third parties any claims for payment arising in connection with you.

5. THE RIGHT OF WITHDRAWAL FROM THE CONTRACT

5.1. Term for the right of withdrawal

The contract is valid until the expiry of the legal warranty period. You have a period of 14 days to withdraw from the contract, without giving any reason and without incurring additional costs other than those provided for in paragraph 5.4. The 14 day period expires 14 days from the day you receive the goods as described in paragraph 5.1.1.

5.1.1. The countdown starts from the day :

- you or a third party designated by you, other than the carrier, acquires physical possession of the goods;

- in the case of several goods that you have ordered in one order and are delivered separately, the day on which you or a third party designated by you, other than the carrier, acquires physical possession of the last goods;

- in the case of delivery of a good consisting of several lots or pieces: the day on which you or a third party designated by you, other than the carrier, acquires physical possession of the last lot or piece;

- in the case of contracts for the regular delivery of goods during a certain period: the day on which you or a third party designated by you, other than the carrier, acquires physical possession of the first good.

If the last day of the 14-day period falls on a holiday, Saturday, or Sunday, the period ends at the end of the last hour of the next business day in your time zone. Your time zone is considered to be the time zone of the geographic location of the address you specified as the shipping address when placing your order.

5.2. Notice of Withdrawal

Before the withdrawal period expires, you must inform us of your decision to withdraw from the contract by making an unequivocal written statement explaining your decision to withdraw from the contract. You have exercised your right of withdrawal within the period of 14 days if the communication regarding the exercise of the right of withdrawal has been received by us before that period has expired.

You can give us the notice by completing and submitting any of the following:

a) the online form available on our website in the customer area;

b) the email message to info@dignite.eu, containing your (i) full name, (ii) order reference number, (iii) telephone number, (iv) unequivocal statement stating your decision to withdraw from the contract , (v ) list of goods according to your order; (vi) description of your case (optional);

c) standard form issued by your local consumer rights authority. In that case, you are responsible for proving that you have exercised your right of withdrawal in a correct, correct and timely manner. Please send the above standard form by registered mail to the collection address of our legal representative: ART CONSULT, Hoveniersstraat 55, bus 66, Antwerp 2018 , Belgium.

The process of withdrawing from the contract will begin immediately after the formal agreement to this effect has been made between you and us. The exercise of the right of withdrawal ends the obligations of the parties to perform the contract or to conclude the contract, in cases where you have made an offer. The burden of proof for exercising the right of withdrawal lies with you.

5.3. Obligations of the trader upon withdrawal

We will reimburse all payments received from you, including, where applicable, delivery charges without undue delay and in any event not later than 14 days from the day on which we have been duly notified of your decision to terminate the contract. say. in section 5.2. We will make the refund using the same means of payment that you used for the original transaction.

We are not obliged to reimburse the additional costs if you have expressly opted for a different method of delivery than the cheapest standard delivery offered by us.

5.4. Obligations of the customer in case of withdrawal

You are responsible for returning the goods or handing them over to our legal representative, unless we have offered to collect the goods from our own BE es , without undue delay and in any event not later than 14 days from the day on which communicated your decision to withdraw from the contract with us in the manner prescribed in paragraph 5.2. The procedure for returning goods is set out in Section 6.3.1.

The deadline is met if you return the goods before the 14-day period has expired. If you do not return the goods within 14 days, your right of withdrawal is considered to have expired.

If you exercise your right of withdrawal from the contract, any additional contracts will automatically terminate.

5.5. Exceptions to the right of withdrawal

The right of withdrawal is not granted for (i) goods made to your specifications, bespoke items or personalized products; (ii) gift cards; (iii) sealed goods that are not suitable for return for reasons of health protection and/or hygiene, if the seal has been broken.

6. RETURNS POLICY

6.1. Time frame for the decision to return the goods

You have 14 days to make a decision to return goods to us without giving any reason and without incurring additional costs other than those provided for in paragraph 6.3.

The 14 day countdown is described in section 5.1.1. of the current conditions.

6.2. Notification of decision on return of goods

Before the expiry of the period specified in paragraph 6.1., you must notify us of your decision to return goods by making an unequivocal written statement setting out your decision to return goods. You have exercised your right of return within the period of 14 days if the communication regarding the exercise of the right of return has been received by us before that period has expired.

The process of returning goods starts immediately after the formal agreement has been made between you and us.

You can give us the notice by completing and submitting any of the following:

a) the online form available on our website in the customer area;

b) the email message to info@dignite.eu, containing your (i) full name, (ii) order reference number, (iii) telephone number, (iv) unequivocal statement stating your decision to return any of the goods , (v) list of returns according to your order; (vi) description of your case (optional);

c) standard form issued by your local consumer rights authority. In this case, you are responsible for proving that you have exercised your right of return in a correct, correct and timely manner. Please send the above standard form by registered mail to the collection address of our legal representative: ART CONSULT, Hoveniersstraat 55, bus 66, Antwerp 2018 , Belgium.

6.3. Obligations of the customer when returning goods

You are responsible for returning the goods or handing them over to our legal representative, unless we have offered to collect the goods, without undue delay and in any event not later than 14 days from the day on which you communicated your decision to return any of the products to us in the manner prescribed in Section 6.2.

The deadline is met if you return the goods before the 14-day period has expired. If you do not return the goods within 14 days, your right to return will be deemed to have expired.

6.3.1. Return of goods

In addition to the item(s) you are returning, we must provide (i) the original packaging, (ii) if applicable, all identifying labels, tags and seals listed in Subsection 2.1.2., (iii) the receipt or proof of purchase. The returned goods must meet the requirements for condition, conditions and appearance as stated in paragraph 6.4.

You are responsible for paying the return shipping costs. Return shipping costs are non-refundable unless you have received defective item(s) as set out in clause 8.

You are also responsible for loss or damage to the return package in transit before it reaches our legal representative.

We recommend that you use a trackable shipping service and purchase shipping insurance for the return package to have proof that our legal representative received it in the correct conditions and without loss. Pack the items you return carefully.

Please make sure to include contact information with the return and, if possible, provide us with a tracking number and a brief description of your case.

Once your return package is prepared, send it back to our legal representative's collection address: ART CONSULT, Hoveniersstraat 55, bus 66, Antwerp 2018, Belgium.

We will send you the relevant email confirming that your return has been received by our legal representative.

Please note that customs fees and import duties, described in section 3.6., if paid for the delivery of your purchase, are non-refundable.

We have the right not to accept returned item(s) without meeting the requirements specified in paragraph 6.4. , unless you have received defective item(s) as set out in clause 8. In case of non-acceptance, you can get the returned item(s) back at your expense within 14 days in the condition in which they were returned to us. days after the email confirmation indicating that the returned item(s) has not been accepted. If this is not the case, we can keep the returned item(s) in addition to the amount already paid for their purchase and acquisition.

6.4. Requirements for the condition, conditions and appearance of the returned goods

Each returned item is subject to mandatory examination and expertise by authorized third-party organizations. The result of investigation and expertise may become the basis for further preliminary proceedings in the event of non-compliance of returned item(s) with the requirements set forth in this section.

In addition to complying with the conditions and procedures described in paragraph 6.3., the right of return is deemed to have been properly exercised once all of the following conditions have been met:

a) all commodity components must be present;

b) the item(s) must not be used*, worn*, dirty, washed, altered from its original status;

c) the identification labels, tags and seals set out in paragraph 2.1.2. must still be attached to the item(s), as they are an integral part of the item(s);

d) the item(s) must be returned in a sealable condition and in the original packaging;

e) the item(s) must not be damaged or ruined.

* You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and/or functioning of the goods.

6.5. Obligations of the trader when returning goods

We will refund all payments received from you, including, where applicable, delivery costs without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to dispose of any of the goods in the manner prescribed. to return. in section 6.2. We will make the refund using the same means of payment that you used for the original transaction.

We are not obliged to reimburse the additional costs if you have expressly opted for a different method of delivery than the cheapest standard delivery offered by us.

In the case of returning one or more, but not all, items received within the multi-item order, the delivery charges will not be refunded.

6.6. Exceptions to the right to return goods

The right to return goods is not granted for (i) goods made to your specifications, bespoke items or personalized products; (ii) gift cards; (iii) sealed goods that are not suitable for return for reasons of health protection and/or hygiene, if the seal has been broken.

7. REFUND POLICY

7.1. Terms and procedure for refund

Refunds will be made via the same payment method as with the original order and only in the name of the customer who made the payment. The refund procedure will start within 14 days in accordance with paragraph 6.5. of the current conditions.

We operate our web store in Euros (EUR / €) and are therefore not responsible for currency fluctuations that occur when making refunds to a credit or debit card in a currency other than the Euro (EUR / €). We will not incur any bank charges as we have no input into the bank's third party policies and have no ability to predict potential charges and fees.

7.2. Full refund

Full refund is guaranteed for all returned item(s) that meet the requirements set out in Section 6.4. of the current conditions.

7.3. Partial refund

Partial refund will be made in the event of any diminished value of the returned item(s) (i) resulting from your handling of the goods other than what is necessary to establish the nature, characteristics and/or functioning of the goods; (ii) arising from your failure to meet the requirements set forth in Section 6.4.; (iii) detected and confirmed by mandatory investigation and expertise by authorized third-party organizations. The reduced value of the item(s) will be deducted from the total refund amount for the item(s) specified.

7.4. Non-Refundable Goods

The refund option is not granted for (i) goods made to your specifications, bespoke items or personalized products; (ii) gift cards; (iii) sealed goods that are not suitable for return for reasons of health protection and/or hygiene, if the seal has been broken.

7.5. Refund conditions credited to account balance

We will make the refund in accordance with Section 6.5. of the current conditions. The timeframe for crediting the refund amount paid for the purchase of the returned item(s) back to your account depends on your account bank's policy and the form of payment you used.

7.6. Delayed or missing refunds

If you have not received a refund before the refund period has expired, we recommend that you first check your bank account and contact your bank account company, as it may take some time for your refund to be officially posted. If the cause of the delay is still unclear, we recommend that you contact your bank. It often takes a while for a refund to be credited to your account.

If after the above steps you have not received information about the cause of the delay, please contact us directly by phone +37124249988 ( Belgium ) or +32487257027 (Belgium) or by email info@dignite.eu .

We cannot be held responsible for terms and conditions established by your issuer bank and/or intermediaries between you and issuer bank, if any.

8. LEGAL WARRANTY

Under the law of the Republic of Belgium and the relevant European Union law, in case of non-conformity of goods, you have the right to make a claim with us. If you have purchased a defective product in our online store, we comply with all legal warranty regulations of the Republic of Belgium and the relevant regulations of the European Union.

8.1. Deposit

ARTJOMS ANTIPOVS (ART.CONSULT) guarantees the legal guarantee.

8.2. Defective goods / products

A product is considered defective if it does not conform to the description given or if it cannot be used for the stated purposes or the specific purposes requested by you before entering into the contract.

8.3. Natural goods from second-hand (second-hand) vintage, antique and collectibles

In our webshop at www. DIGNITE .eu and www.my DIGNITE .eu we offer decorative second-hand (second-hand) vintage, antique and collectibles for decorative purposes only, with the exception of the products listed in the "WORKSHOP" category on our website. Used (second hand) vintage, antique and collectibles may (i) have traces of natural goods resulting from previous use; (ii) minor scratches, scuffs, damage from previous handling; (iii) missing parts, which are already missing at the time of purchase by ARTJOMS ANTIPOVS (ART.CONSULT) from a third party seller. The characteristics of natural products of goods are listed on each product page in our web store.

8.4 . _ Time frame

The statutory warranty period lasts 24 months from the moment you receive the goods in accordance with subsection 5.1.1. The legal period to declare the existence of a lack of conformity of the goods within the concluded contract and to claim the legal guarantee is 2 months from the day of discovery. If you claim the legal guarantee after the first 6 months from the day you received the goods in accordance with subsection 5.1.1., you must prove the existence of a lack of conformity.

8.5 . _ Terms and Procedure

You can claim the legal guarantee by completing and sending one of the following:

a) the online form available on our website in the customer area;

b) the e-mail message to info@dignite.eu, containing your (i) full name, (ii) order reference number, (iii) telephone number, (iv) unequivocal statement stating your decision to claim the legal warranty, (v) list of returns according to your order; (vi) description of your case (optional);

c) standard form issued by your local consumer rights authority. In this case, you are responsible for proving that you have made a claim under the legal guarantee in a proper, correct and timely manner. Please send the above standard form by registered mail to the collection address of our legal representative: ART CONSULT, Hoveniersstraat 55, box 66, Antwerp 2018, Belgium .

8.6 . _ Consumer rights within statutory warranty provisions

In the event of non-conformity, you have the right, as a remedy, to either (i) request an appropriate reduction in the product price; or (ii) return item(s) and terminate the contract with subsequent total refund of the amount paid for defective item(s).

The period for providing remedy is 30 days from the day you report the existence of a lack of conformity of the goods within the contract concluded in accordance with paragraph 8.4. of the current conditions. Remedies under the legal warranty are provided free of charge.

8.7. Merchant Obligations

In the event of a lack of conformity, at your request for an appropriate reduction in the product price, we will reduce the initial price of the purchased items deemed to be defective and refund the amount of the reduction. The reduction amount is subject to calculation based on the results of mandatory research and expertise by authorized external organizations.

In case of lack of conformity, at your request to terminate the contract with subsequent full refund of the amount paid for defective items, we will refund the full amount in accordance with paragraph 7.2. of the current conditions.

Reduction amount of refund and full amount of refund procedure B are handled in accordance with article 7 of these terms and conditions.

Please note that every decorative pre-owned (second-hand) vintage, antique and collectible item, with the exception of those products listed in the “WORKSHOP” category on our website, displayed in our web store is in a single copy. it cannot be replaced in accordance with its nature.

8.8 . _ Subjects to legal warranty

Distortion of color reproduction, set in paragraph 2.1.1., Is not subject to legal warranty.

Natural items of second-hand (second-hand) vintage, antique and collectibles, as defined in section 8.3., are not covered by the legal warranty.

8.9 . _ Disputes

Under the laws of the Republic of Belgium and the relevant laws of the European Union, in the event of a dispute, you have the option of contacting a local Alternative Dispute Resolution (ADR) entity, described in Article 10, in relation to a dispute that you have not been able to pay directly to us. Parties may provide expert opinions or other evidence at any time, but there is no specific. There is no external test instance. You can request independent expert advice by selecting an expert from the Consumer Rights Protection Center database.

9. COMMERCIAL WARRANTY

Commercial warranty, if applied, does not affect your rights under the legal warranty provisions described in Article 8 . of the current conditions. Should any of the goods fall under the commercial warranty, this information will be listed on the product page in our web store.

10. ALTERNATIVE DISPUTE RESOLUTION

Alternative Dispute Resolution (ADR) is a dispute resolution procedure for the out-of-court settlement of domestic and cross-border disputes over contractual obligations arising from sales or service contracts between a trader established in the European Union and a consumer established in the European Union. European Union through an ADR entity that proposes or imposes a solution or brings the parties together to facilitate an amicable solution. ADR entities are out-of-court, non-judicial neutral parties that we will use to resolve disputes if you decide on an ADR settlement.

If you wish to make a complaint, please contact your national ADR entity, which is included in the national lists of ADR entities that comply with the binding quality requirements of the ADR Directive. This entity can also provide answers to any questions you may have about the process.

Visit www.ec.europa.eu/consumers/odr/ to determine your national ADR entity.

Please note that the European Commission provides a platform for alternative out-of-court dispute resolution, available on the website www.ec.europa.eu/odr.

11. DISCLAIMERS

11.1. General Liability

Nothing in these Terms shall exclude or limit our liability in respect of matters for which it would be illegal for us to limit or exclude our liability. If we breach these Terms, we will be liable only for losses that are a reasonably foreseeable consequence of such breach.

We are not responsible for (i) indirect losses that are a side effect of the main loss or damage, including but not limited to loss of profit or loss of opportunity; or (ii) for failure to deliver the goods or to perform any of our other obligations under these Terms, if such failure is due to an event beyond our reasonable control, including but not limited to fire, flood , storm, riot, riots, war, nuclear accident and terrorist activities.

Our maximum liability to you for any loss or damage arising in connection with your order through our web store is limited to the total price of your order.

11.2. Disclaimer on the content

We cannot guarantee that the content of our website is appropriate or legal in other countries outside the European Union. In the event that such content is considered unlawful or illegal in some of these countries, please do not visit our website and, if you do choose to access it, we hereby inform you that your use of the services offered by www. DIGNITE .eu and / or www.my DIGNITE .eu are under your exclusive and personal responsibility.

We cannot be held liable for any use of our website and its contents by you that is not in accordance with applicable laws and regulations. In particular, you are liable for communicating any information or data that is incorrect, inaccurate or related to third parties (where such third parties have not given their consent), as well as for any improper use of such data or information.

11.3. Internet connection

We cannot guarantee and cannot be held responsible for any difficulties, errors or other internet connection issues that you may encounter while browsing our website and/or any third party website, namely handling your order, caused by faulty or slow internet connection or incompatibility of the browser you are using or temporary technical problems with the servers or networks WILL BE INVOLVED in process. If the content is regularly updated, our website may not function without suspensions, interruptions or interruptions.

11.4. external links

Our website may contain links to other websites that are not in any way affiliated with www. DIGNITE .eu and / or www.my DIGNITE .eu . We have no control over such third party websites or their content. Under no circumstances can we be held liable for the content of such websites and/or for the rules they apply regarding, but not limited to, your privacy and the processing of your personal data when you visit those websites. Please pay attention when you visit those websites through the links on www. DIGNITE .eu and / or www.my DIGNITE .eu and carefully familiarize yourself with their terms of use and their privacy policy.

The current terms and conditions do not apply to third party websites. In providing links, banners or other hypertext links to other websites, we do not encourage you to access those websites and make no warranties whatsoever with respect to their web content, provision of services or sale of products.

12. PRIVACY POLICY

We have developed our privacy policy to demonstrate our commitment to protecting your personal information and to describe the way it will be treated. The following describes our data processing practices in relation to activities within our website, mobile website and/or mobile application.

We process the personal information you provide to us in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC on the General Data Protection Regulation.

If you have any questions about how we handle your personal information, please contact us by any means of communication set out in these terms.

12. 1 . Information security

When browsing certain areas of our website that require you to enter sensitive information, a padlock icon will appear in your browser's address bar to indicate that the page is safe. We use Secure Sockets Layer (SSL) and Private Communications Technology (PCT) security standards, which are supported by most browsers. SSL encrypts your personal information by encrypting your name, address, phone number, identification number, password, credit card number to prevent unauthorized use.

We make all reasonable efforts to protect the personally identifiable information we collect by providing encryption technologies and taking other reasonable precautions to protect confidential information and provide appropriate security.

We cannot be held responsible for (i) the security of any information transmitted over the Internet; (ii) transmission delays, interruptions, interceptions or errors; (iii) theft or misuse of data.

12. 2 . Our services

Through our website, mobile website and/or mobile application, you may use services and view information and content owned, licensed and provided by us and/or any subsidiary or affiliate. Our services may also contain information provided by third parties and distributed under a license, grant or other form of agreement with us.

You can use some of our services without providing any personal data or individually identifiable information. You can also set your browser's security settings to prevent certain tracking and logging features. Please note that this action may cause our services to be less functional.

If you choose to (i) register on our website; (ii) make purchases through our website; (iii) read articles and view information; (iv) receive emails from us; (v) receive invitations to attend events; (vi) participate in discussions; (vii) preview of new services; (viii) participate in special offers; it is required to provide us with personally identifiable information about yourself.

If you register to use our services or if you perform transaction(s) through our website, mobile website and/or mobile application, we collect information about the transaction(s) you make and your other activities. We need this information to (i) register and authenticate you; (ii) process your bookings and payments; (iii) ship purchased items to your address.

Providing your personal data to us is voluntary. Please note that if you do not submit the required data, we will not be able to fulfill the purposes set out in these terms.

12. 3 . Types of information we collect

We may collect (i) personally identifiable information that you voluntarily provide to us and (ii) website browsing data.

12. 3 .1. Personally Identifiable Information

Personally Identifiable Information includes your name(s), last name (surname), email address, telephone number, date of birth, shipping and billing addresses, permanent identifier(s) held in connection with personally identifiable information in cookie files, as well as other information, which you voluntarily provide. The above data can be used for the following purposes:

- to respond to your requests for information;

- to provide you with the services you have requested through our website, including online order processing and shipping handling;

- to comply with the requirements set out in regulatory laws;

- to protect our legitimate interests, including preventing illegal activities;

- to analyze and improve our activity;

- so as to BE e disputes and complaints;

- to maintain your online account;

- to select and customize your special offers;

- to organize and run competitions and promotions;

- to send to your email address and/or your telephone number (in the form of SMS) information about our new product releases, services, offers, events and other activities, only if you have signed up to receive our newsletters.

To protect your privacy and security, we take appropriate steps to verify your identity, such as requesting your user ID and password, before granting access to your information. We make every effort to protect your personal information and privacy. Please note that any information you disclose online you disclose at your own risk.

12. 3 .2. Website browsing data

Browsing data on the website, unrelated to user privacy data, represents information about how our website is used. We process anonymous data related to users' online behavior for a better understanding of the user experience of our website. We may process aggregated anonymous online traffic behavior along with information from third parties to track usage trends and thereby improve our services. Browsing data on the website may include:

- date and time you access our website, mobile website and/or mobile application;

- your internet provider, mobile operator or data service provider;

- your Internet Protocol (IP) address;

- pages you visit;

- products you view and/or buy;

- links you click on;

- features used;

- how and when you interact with our services;

- content, images and advertisements you select;

- how you got to the services and where you go when you leave.

In general, browsing data on websites is collected using data collection tools such as web beacons, cookie files, embedded web links, and other software. Data collection tools are typically small data files or software that are sent to your browser and stored in your browser's primary memory. Most browsers and viewing software can be set to notify you when data collection tools are used or other tracking software is sent to your browsing device. They also give you the option to decline such data collection tools. Please note that, in some cases, refusing to use data collection tools may prevent you from using the display or functions of certain areas and/or features of our services or may adversely affect the display or functions.

Data collection tools may store the information in your shopping cart and allow us to relate your use of our services to other information about you, including personally identifiable information, as set out in Section 12.4.1. We may improve this information and to personalize your experience with our services and/or handle reso BE e problems you experience through the use of our services.

12. 4 . Disclosure of Information

We will not disclose personally identifiable information to third parties without your consent, except as follows:

- we may share information we collect with our third party service providers. If we share your information, we will request that such third parties treat your information in accordance with these terms and not disclose or use your personally identifiable information for any purpose other than to provide our services to you or on our behalf;

- we may disclose information we collect, including personally identifiable information, to third parties as required or permitted by law. For example, we may disclose information to regulatory authorities and law enforcement authorities upon official request;

- we may disclose information we collect, including personally identifiable information, to companies that acquire all or part of ARTJOMS ANTIPOVS (ART.CONSULT).

We cannot be responsible for the protection of information you provide to other websites. You should be aware that when you voluntarily disclose personally identifiable information through other websites and/or applications, such information may be collected and used by others and may result in unsolicited communications.

12. 4 .1. Commercial Transaction

In the event that the management of ARTJOMS ANTIPOVS (ART.CONSULT) makes a decision to sell, buy, merge or otherwise reorganize its business, a commercial transaction may arise. Commercial Transaction may require Invo BE e the disclosure of Personal Data to (i) prospective or actual purchasers; (ii) joint venture partners; or may Invo BE e (iii) receipt of that data from sellers. It is our practice to seek appropriate protection for information in these types of commercial transactions.

12.5 . _ User rights

Under the law of the Republic of Belgium and relevant European Union law, you have the following rights in relation to data you share with us:

- right to access your personal data;

- right to correct your personal data;

- right to erase your personal data;

- right to restrict your personal data processing;

- right to object to the processing of your personal data;

- right to portability of your personal data.

If you choose to exercise your right(s) or if you have any questions about how we handle your personal information, please contact us by any means of communication set out in these Terms. Please note that any processing of your personal data prior to withdrawal remains lawful.

If you believe that the way in which we process your personal data is not in accordance with the legal provisions, you have the right to lodge a complaint with a supervisory authority.

12.6 . _ Links and references to third party websites

Other websites, which are accessible through our services through links, advertisements or otherwise, have their own privacy policies, data collection practices, data use and disclosure practices. Please refer to the terms and conditions and privacy policies of third-party websites before use.

We cannot be responsible for (i) third party privacy practices; (ii) availability or reliability of the services they may provide; (iii) accuracy or completeness of their content.

12.7 . _ Communication

We may communicate with you regarding (i) your transactions; (ii) your account records; (iii) significant changes to our Terms and Conditions. If you have given your consent, the communication may (i) contain information about our current projects; (ii) special offers; (iii) event invitations; (iv) offers for services; (v) product testing capabilities; (vi) press releases; (vii) announcements regarding the services we provide; (viii) contests and sweepstakes.

You have the right to withdraw your consent to receive communications by using one of the following methods:

- select the "unsubscribe" link, or follow the unsubscribe instructions that may be included in such communications;

- if applicable, return to the web page(s) or service where you originally registered your preferences and follow the instructions to unsubscribe;

- send an e-mail to info@dignite.eu with your name, surname, e-mail address and reference regarding communications that you no longer wish to receive.

Please note that opting out of receiving communications may affect the services you have chosen from us.

12.8 . _ Time frame for storing information

Your personal data will be retained for as long as necessary for the purposes set out in these Terms. In the event of an administrative or judicial procedure, we will keep your personal data until its conclusion. Should a legal act(s) oblige us to store your personal data, we will undoubtedly comply with the legal regulations.

13. COOKIES POLICY

13.1. How we use cookie files

Cookie is a small file that is placed in the primary memory of your browser with your consent. Once you agree, the file will be added. Cookies help analyze our website traffic and enable our website, mobile website and mobile application to respond to you as an individual. We tailor the operation of our website, mobile website and mobile application to your needs, likes and dislikes by collecting and remembering information about your preferences during the session. We only use this data for statistical analysis and security purposes. The data is then deleted from the system.

Cookie files help us to provide you with a better experience on our website through statistical monitoring. Cookie files in no way give us access to your browsing device or any personal information about you, other than the data you share with us during your browsing session on our website.

You can choose to accept or decline cookies. Please note that your web browser automatically accepts cookies by default. You can change your browser settings to refuse cookie files. Refusing cookie files may limit your access to the full benefit of our website.

13.2. First level cookie files

The list below provides an overview of the first level cookie files that we collect with your consent during your session on our website.

duration: session

target: specifies the display of the website

duration: session

purpose: when viewing a mobile website directly or under m.domain.eu, this cookie forces the server to display the non-mobile version and to avoid redirecting to the mobile version

duration: persistent (from two days to two weeks)

Purpose: Identifies logged in website members

duration: persistent (up to two years)

purpose: identifies unique visitors and tracks visitor sessions on the website

duration: session

purpose: security

duration: session

purpose: security

duration: session

purpose: security

duration: session

purpose: security

13.3. Second level cookie files

The list below shows second level cookies that we collect with your consent during your session on our website.

purpose: stay connected to your shopping cart.

Purpose: Stores the category information on the page, allowing pages to be rendered faster.

target: items you have in the product comparison list.

target: your favorite currency.

purpose: encrypted version of your customer ID within our webshop.

purpose: indicates whether you are currently logged into the account on our website.

target: encrypted version of the customer group you belong to.

purpose: Stores the customer segment ID.

target: flag indicating whether caching is disabled.

target: your session ID on the server.

purpose: Guests can edit their orders.

target: the last category you visited.

target: the most recent product you viewed.

target: Indicates whether a new message has been received.

purpose: indicates whether it is allowed to use cache.

purpose: link to information about your shopping cart and viewing history.

target: ID of all polls you recently voted on.

purpose: information about polls you voted on.

target: items you've recently compared.

purpose: information about products that you have emailed to friends.

target: web store display and language you selected.

purpose: indicates whether you are allowed to use cookies.

target: Products you've recently viewed.

target: encrypted list of products added to your wishlist.

goal: number of items on your wish list.

purpose: contains a token that can be used to retrieve a Client ID from the AMP Client ID service. Other possible values indicate an opt-out, an inflight request, or an error retrieving a Client ID from the AMP Client ID service.

purpose: indicates when you complete a purchase on our website.

purpose: indicates when you sign up for a trial or are otherwise identified as a lead on our website.

purpose: indicated when you fill out a registration form on our website, such as a registration form.

purpose: indicates when you enter payment details during the purchase process on our website.

purpose: indicates when you add a product to your shopping cart on our website.

purpose: indicates when you add a product to your wish list on our website.

purpose: indicates when you start the checkout process on our website.

purpose: indicates when you use the search function to find something on our website.

purpose: indicates when you land on a specific page on our website.

purpose: Indicates when someone contacts the entity.

target: Indicates when you select a specific version of the product, such as a certain color.

target: indicates when you search for our physical location.

purpose: first visit to our website.

purpose: number of visits to our website.

goal: number of pages viewed.

purpose: source of access to our website.

target: ID of the marketing campaign of the visit.

target: time of appearance of proactive invitation.

target: your country.

target: your city.

target: time the widget was closed.

target: time when the callback request was initiated.

target: cash or call back-end script response.

purpose: flag enabling long_pooling .

purpose: Indication if iframe is prohibited.

target: a/b test group flag.

name : _omappvp

purpose: determines new and returning visitors.

purpose: determines when a new visitor becomes a returning visitor.

Purpose: Used to prevent future OptinMonster campaigns from appearing on our website.

purpose: used to determine whether you have interacted with a campaign on our website.

purpose: used to determine if you have interacted with a {id} / { campaignSlug } campaign ID on our website.

purpose: used to determine whether you have successfully signed up for a campaign with the ID {id} / { campaignSlug } on our website.

purpose: used to determine whether you have successfully registered for a campaign on our website.

purpose: Used specifically with slide-in campaigns {id} / { campaignSlug } to determine if you closed them or not.

purpose: used for countdown elements { elementId } in campaigns { campaignSlug } to determine when to complete.

purpose: used to determine your current session time on our website.

purpose: used to determine the number of pages viewed during a browsing session on our website.

purpose: used to distinguish users.

purpose: used to distinguish users.

purpose: used to slow down the request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _ dc_gtm _ <property-id>.

purpose: contains campaign-related information for the user. If you have linked your Google Analytics and Google Ads accounts, the Google Ads website conversion tags will read this cookie unless you opt out.

name : _hjClosedSurveyInvites

purpose: Hotjar cookie. This cookie is set once you interact with a survey invitation modal popup. It is used to ensure that the same invitation does not appear again if it has already been displayed.

name : _hjDonePolls

purpose: Hotjar cookie. This cookie is set once you complete a survey using the feedback question widget. It is used to ensure that the same poll does not appear again if it has already been completed.

name : _hjMinimizedPolls

purpose: Hotjar cookie. This cookie is set once you minimize a feedback question widget. It is used to ensure that the widget remains minimized when you navigate through our website.

name : _hjDoneTestersWidgets

purpose: Hotjar cookie. This cookie is set once you submit information in the testers widget for recruit users. It is used to ensure that the same form does not appear again if it has already been completed.

name : _hjMinimizedTestersWidgets

purpose: Hotjar cookie. This cookie is set once you minimize a recruit user testers widget. It is used to ensure that the widget remains minimized when you navigate through our website.

name : _hjIncludedInSample

purpose: Hotjar cookie. This session cookie is set to let Hotjar know if you are included in the sample used to generate funnels.

name : _hjShownFeedbackMessage

purpose: this cookie is set when you minimize or complete incoming feedback. Incoming feedback is immediately loaded minimized if you navigate to another page where it should appear.

purpose: Hotjar cookie. This cookie is set when you first land on a page with the Hotjar script. It is used to hold the random user ID unique to the website in the browser. This ensures that behavior on subsequent visits to the same website is attributed to the same user ID.

14. APPLICABLE LAW

Current terms refer to the legislation of the European Union and the Republic of Belgium.

The provisions set forth herein do not limit any applicable legal rights.

Directive 1999/44/EC of the European Parliament and of the Council of 25 May 1999 on certain aspects of the sale of consumer goods and associated guarantees.

Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council.

Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on alternative dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC.

Directive 2000/31/EC of the European Parliament and of the Council of 8 June 2000 on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market ("Directive on electronic commerce").

15. CHANGES TO TERMS AND CONDITIONS

We reserve the right to change the current Terms and Conditions due to new laws, regulations or other reasons without prior notice to you. Changes and clarifications will take effect immediately upon publication on our website www. DIGNITE .eu and www.my DIGNITE .eu . The version of the terms and conditions applicable to your order is the one at www. DIGNITE .eu and/or www.my DIGNITE .eu at the time you place your order.

If any part of these Terms is denied or found to be invalid by any court or regulatory body, the other Terms will continue to apply.

You should regularly check the publication of the most recent and updated terms before taking any further action on our website. Do not use our website if you do not agree with all or part of the present terms and conditions.

TERMS AND CONDITIONS

Present Terms and Conditions apply to all contracts

concluded at www.DIGNITE.eu

as from 01.01.2020

1. GENERAL TERMS

The following Terms and Conditions, hereinafter “Terms”, apply to all orders placed and contracts concluded between the Customer, hereinafter referred to as “you” or “your”, and the Trader, hereinafter referred to as “we”, “us” or “our”, at the trader's website, mobile website, or mobile application, hereinafter referred to as “www.DIGNITE.eu”, “www.myDIGNITE.eu”, “our webstore” or “our website”.

Trader is ARTJOMS ANTIPOVS (ART.CONSULT)

Business registry number: 0672506938

VAT number: BE0672506938

Registration date: 23/03/2017

Registered address: Londonstraat 17/401, Antwerp BE-2000, Belgium

Telephone: +32487257027 (Belgium)

Email address: info@dignite.eu

Website: www.DIGNITE.eu

Customer is regarded as a natural person, aged 18 years or older, who is not under guardianship, and is not acting in capacity as company and/or legal entity, with a physical address in one of the countries that ARTJOMS ANTIPOVS (ART.CONSULT ) provides deliveries to, placing order and concluding contract via www.DIGNITE.eu and/or www.myDIGNITE.eu for personal purpose only, which should in no way be connected to any trade, business and/or professional activity.

If you are not a “Customer”, please refrain from using any of services for purchasing products on www.DIGNITE.eu and/or www.myDIGNITE.eu. Trader shall be entitled to object to the processing of purchase order from person other than “Customer” and to any other purchase order which does not comply with the present Terms and Conditions.

Contracts with legal entities are to be governed by bilateral agreement between ARTJOMS ANTIPOVS (ART.CONSULT) and thereby the legal entity. All requests in the name and on behalf of legal entity are accepted by email info@dignite.eu. Please, specify the subject as “Retail request”.

Unauthorized resale and/or retail of any product created, manufactured and/or assembled by ARTJOMS ANTIPOVS (ART.CONSULT), either by natural person or legal entity without written expressed consent and written permission of ARTJOMS ANTIPOVS (ART.CONSULT) is illegal and prohibited. Violation of the aforementioned requirements leads to responsibility by law and shall be the basis for filling a claim in court.

By using and/or placing an order via www.DIGNITE.eu and/or www.myDIGNITE.eu, Customer agrees to be bound by the Terms and Conditions set forth herein. Please make sure you have read carefully and clearly understood the Terms and Conditions before placing your order.

English and Belgiumn are the languages used for executing the contracts concluded via www.DIGNITE.eu and/or www.myDIGNITE.eu.

2. ORDER PRODUCTS

2.1. Products

In our webstore on www.DIGNITE.eu and www.myDIGNITE.eu we offer decorative pre-owned (second-hand) vintage, antique and collectible goods, except those products listed in “WORKSHOP” category on our website. Products listed in “WORKSHOP” category on our website are brand-new items produced by ARTJOMS ANTIPOVS (ART.CONSULT) and marked with “DIGNITE” trademark.

The main characteristics of goods are shown in our webstore on each product page. Images displayed may not exactly correspond to the real products in terms of colors performance due to technical features set in Subsection 2.1.1.

2.1.1. Color display

Due to facts that (i) colors displayed on your browsing device screen may vary to any extent whatsoever from natural performance; and (ii) photo shoot conditions affect the display of colors on the final image; the actual colors of the products may differ from the images presented in our webstore. We make all reasonable efforts to accurately display the attributes of our products and cannot be held responsible for any distortion of colors caused by imperfection of technical devices used.

2.1.2. Identifying labels, tags and seals

Subsection 2.1.2. only applies to brand-new items produced by ARTJOMS ANTIPOVS (ART.CONSULT) and marked with “DIGNITE” trademark. Every product listed in “WORKSHOP” category on our website includes “DIGNITE” trade mark label and identifying tag. Sensitive part(s) of product may be sealed with disposable holographic sticker with “DIGNITE” trade mark and serial number to preserve the abovementioned part(s) from unauthorized external interference and to prove the absence of your influence on the state of sensitive part( s) in case of return. Please, try the purchased product on without removing the seal, if applicable, from sensitive part(s).

Identifying labels, tags and seals are integral parts of product.

Jewelery part(s) of product are branded with “DIGNITE” trade mark.

2.2. Prices

All prices in our webstore are expressed in euros (EUR/€) including the statutory Value Added Tax (VAT) of 21%.

Prices are subject to change. We reserve the right to change the prices without prior notification. This right does not apply to orders already made and/or contracts already concluded before the price change. Check the final price of sale before sending the relevant order form.

Associated charges such as delivery costs, handling fees and other possible expenses whatsoever, are not included into the price displayed in our webstore.

VAT and delivery costs are calculated automatically and are displayed at check-out process of your order before you are forwarded to complete the payment by any of the provided methods specified in Article 4.

2.3. Order procedure

Ordering option is available online via our webstore at www.DIGNITE.eu.

Order can be placed only upon the availability of stock, unless it is a customized order. Stock availability is updated automatically and is listed in our webstore. We reserve the right to deduct any of goods from the stock without prior notification. This right does not apply to orders already made and/or contracts already concluded before the deduction.

We also reserve the right not to accept any order made by the customer, who is invoBEed into litigation with us, as well as the right to discontinue any order at any time, if there are legitimate reasons for this. Orders made to address to which we cannot ship, will be automatically cancelled. You will receive an email notification automatically.

To place an order for the purchase of one or more products in our webstore, you must fill out the online order form and complete the procedure. We shall start order execution when your order form is received, and order information is verified as correct.

We may not process the purchase if (i) there is not sufficient guarantee of soBEency; or (ii) the order is incomplete or incorrect; or (iii) any of the products is no longer available. In the above cases, we shall inform you by email that the contract has not been executed and that we have not carried out your purchase order specifying the reasons thereof.

If any of the products displayed in our webstore is no longer available at the time we have received your order form and payment, we will inform you by email of the unavailability of the ordered product(s). Should you choose to cancel the whole order, we will refund the total amount paid within 14 days. Should you choose to keep the order without unavailable item(s), we will recalculate the total amount, reissue the new order and refund you the price of unavailable item(s) without undue delay, but not later than 14 days from the day of your initial order.

By clicking on “CHECKOUT” button on our website you (i) unconditionally agree to accept with no restrictions and undertake to observe the provisions of present Terms, even through the links included; (ii) conclude the contract with us, governed by present Terms. Should you not agree with certain provisions of present Terms, please do not submit your order form for the purchase of products on our website.

After clicking on “CHECKOUT” button you will be redirected to third-party website to complete the definitive payment, unless you have chosen “payment via invoice” option described in Section 4.2. or present Terms. We cannot be held responsible for the use of your data by third parties processing the payment. Please familiarize carefully with their terms and conditions.

Your order is considered completed and, as a result, the contract is effective only after the full payment of the invoice, unless otherwise agreed. Once your order is completed, you will receive an email confirmation automatically.

Please, note that once your order has been confirmed, there is no way to modify the details you have entered. The order form will be filed in our data base for the time required to process your order and as provided by law.

3.DELIVERY SERVICE

3.1. Obligations of the trader in the delivery of goods

We shall deliver the goods by transferring the physical possession or control of the goods to you or a third party other than the carrier and indicated by you, without undue delay, but not later than 30 days from the conclusion of the contract, unless otherwise is agreed. Delivery procedure handling will be started only at the moment when the full amount upon your order is paid completely, unless otherwise is agreed before placing the order.

Once the parcel is sent, we will provide you with the email confirmation with your expected delivery details and the tracking number, if applicable for the type of dispatch, used in the system of the carrier. We cannot be held responsible for tracking system dysfunction if any occurs.

The delivery may be carried out by national post services or other carrier. Domestic and international packages may require your signature confirmation.

Multiple items under a single order may not always ship together. If we are unable to deliver your order in full and have to make more than one delivery, there will be no additional charge for any subsequent deliveries within the order.

3.2. Delivery failure due to the fault of trader

In case you have not received your order before the specified period has expired, we advise you to contact the carrier first. Use your parcel tracking number to identify your delivery. If after the above step you have not received any information about the cause of the delay in the delivery, please contact us directly either by phone + +32487257027 (Belgium) or by email info@dignite.eu.

Where we have failed to fulfill our obligation to deliver the goods at the time agreed upon with you or within the time limit set out in Section 3.1., but not in cases provided in Section 3.3., you shall call upon us to make the delivery within an additional period of time appropriate to the circumstances. If we fail to deliver the goods within that additional period of time, you shall be entitled to terminate the contract.

The above procedure shall not be applicable to orders where delivery within the agreed delivery period is essential taking into account all the circumstances attending the conclusion of the contract or where you inform us, prior to the conclusion of the contract, that delivery by or on a specified date is essential. In those cases, if we fail to deliver the goods at the time agreed upon with you or within the time limit set out Section 3.1., but not in cases provided in Section 3.3., you shall be entitled to terminate the contract immediately.

Upon the termination of the contract in cases set forth in Section 3.2., we shall without undue delay refund all sums paid under the contract within 7 days period. In addition to the termination of the contract, you may have recourse to other remedies provided for by national law.

3.3. Delivery failure due to the fault of customer

If the shipment address that you specified while placing the order is incorrect, we are not responsible for the impossibility of delivery. You are in charge of parcel both return and resending costs. Delivery deadline of 30 days, unless the otherwise is agreed, will thus be calculated from the time of resending.

In case you are not able to pick up the parcel at the time it reaches the final destination, please make sure to contact the carrier to get further instructions regarding your circumstances. We cannot be held responsible for possible changes in further pick-up procedure.

3.4. Delivery address correction

Once you have received your order confirmation with specified shipment address, no modifications to the shipment address for any reason whatsoever will be accepted, unless otherwise is agreed with us before you place the order.

3.5. Passing the risk

In contracts where we dispatch the goods to you, the risk of loss of or of damage to the goods shall pass to you when you or a third party indicated by you and other than the carrier has acquired the physical possession of the goods. However, the risk shall pass you upon delivery to the carrier if the carrier was commissioned by you to carry the goods and that choice was not offered by us, without prejudice to your rights against the carrier.

3.6. International shipments outside the European Union

In case of international shipment outside the European Union, we will provide you with the international shipment tracking number within the order confirmation.

Customs fees and import duties, if applicable, may occur once the parcel reaches its destination. You are responsible for all import taxes, customs, tariffs, excises and other governmental fees associated with your merchandise. You, as the recipient of the parcel, are also in charge of handling formalities and paying the costs incurred.

Customs fees and import duties, if applicable, are generally paid directly to your national government or postal service at the time of delivery. We have no involvement in foreign customs policies and have no ability to predict possible customs fees and import duties for merchandise sent outside the European Union. We cannot be held responsible for the aforementioned expenses.

Please, contact your national customs authority in order to familiarize with your national customs policy and excise duties.

4. PAYMENTS

Payment of each product price and relevant costs for shipping and delivery must be made by using one of the means indicated on the order form. Please, note that we do not accept gift cards and merchandise cards as forms of payment.

4.1. Online payments

For the online payment, you will be automatically redirected from our webstore to third-party website to complete the definitive payment. We cannot be held responsible for the use of your data by third parties. Please familiarize carefully with their terms and conditions.

Your bank card details will not be used by us except for performing the procedures relevant to your purchase or issuing refunds in the case of returns in compliance with the exercise of your return right or for reporting cases of fraud to the police.

If the currency of your bank account is other than Euro (EUR/€), we cannot be held responsible for the exchange rates applied by any third-party intermediary, invoBEed into the process of your payment.

For each fully paid order we issue the invoice which you will receive via email.

4.1.1. Credit card or debit card online payment

You can enter your payment details at the time you place your order using a valid credit or debit card. In our webstore we accept Visa and MasterCard cards. The price for the purchase of products and the corresponding costs for shipping and delivery, as indicated in the order form, will immediately be debited from your current account.

Once your order is completed, you will receive the relevant payment confirmation within the legally required invoice document by email.

4.1.2. paypal online payment

You can log in to your PayPal account at the time you place your order using valid PayPal account credentials. The price for the purchase of products and the corresponding costs for shipping and delivery, as indicated in the order form, will immediately be debited from your current account.

Once your order is completed, you will receive the relevant payment confirmation within the legally required invoice document by email.

4.2. Manual (offline) payment (payment via invoice)

You may choose to pay your order manually (offline) via invoice sent to your email address. To launch this procedure, click “Manual Payment” button on Payment page in our webstore. After you complete your order online, we will send issued invoice regarding your present order to email address mentioned in your order form within 1 (one) working day. Issued invoice contains (i) information about your order, including total amount to be paid; (ii) our bank account credentials; (iii) payment deadline.

You have 3 (three) working days to pay the outstanding amount from the time you receive the issued invoice via email, unless otherwise agreed. Once your payment is handled and the outstanding amount is credited to our bank account, we will send your order to the shipping address you mentioned in your order form, in accordance with Section 3.1. or present Terms. You will receive an email confirmation automatically.

Please, note that bank transactions within the European Union (SEPA) may take up to 4 (four) days to be handled. International bank transactions may take up to 8 (eight) days to be handled.

In case you fail to complete the payment before the payment deadline expires, your order will be automatically canceled without any charges. You will receive an email notification automatically.

4.3. assignment

We reserve the right to assign or pledge to third parties any claims for payment which have Aryan in connection with you.

5. THE RIGHT OF WITHDRAWAL FROM THE CONTRACT

5.1. Time frame for the right of withdrawal

The contract is effective until the expiration of legal guarantee period. You have a period of 14 days to withdraw from the contract, without giving any reason, and without incurring any additional costs other than those provided for in Section 5.4. The 14 days period expires after 14 days from the day you receive goods as described in Subsection 5.1.1.

5.1.1. The countdown starts from the day :

you or a third party other than the carrier and indicated by you acquires physical possession of the goods;
in the case of multiple goods ordered by you in one order and delivered separately, the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the last goods;
in the case of delivery of a good consisting of multiple lots or pieces, the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the last lot or piece;
in the case of contracts for regular delivery of goods during defined period of time, the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the first good.

Where the last day of 14 days period falls on public holiday, Saturday or Sunday, the period shall end with the expiry of the last hour of the following working day in your time zone. Your time zone is regarded as the time zone of geographical location of the address that you have specified as shipping address while placing your order.

5.2. Notice of withdrawal

Before the expiry of the withdrawal period, you must inform us of your decision to withdraw from the contract by making an unequivocal statement in writing, setting out your decision to withdraw from the contract. You shall have exercised your right of withdrawal within the 14 days period if the communication concerning the exercise of the right of withdrawal is received by us before that period has expired.

You can provide us with the notice by filling in and submitting one of the following:

a) the online form available on our website in Customer Area;

b) the email message to info@dignite.eu, containing your (i) full name, (ii) order reference number, (iii) phone number, (iv) unequivocal statement setting out your decision to withdraw from the contract, (v ) list of goods according to your order; (vi) description of your case (optional);

c) standard form issued by your local Consumer Rights Authority. In this case you will be responsible for proving that you exercised your withdrawal right in a proper, correct and timely manner. Please, send the abovementioned standard form by registered mail to the collection address of our legal representative: ART CONSULT, Hoveniersstraat 55, box 66, Antwerp 2018, Belgium.

The process of withdrawal from the contract starts immediately after the formal agreement upon this has been concluded between you and us. The exercise of the right of withdrawal shall terminate the obligations of the parties to perform the contract or to conclude the contract, in cases where an offer was made by you. The burden of proof of exercising the right of withdrawal shall be on you.

5.3. Obligations of the trader in the event of withdrawal

We shall reimburse all payments received from you, including, if applicable, the costs of delivery without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw from the contract in the manner prescribed in Section 5.2. We shall carry out the reimbursement using the same means of payment as you used for the initial transaction.

We shall not be required to reimburse the supplementary costs, if you have expressly opted for a type of delivery other than the least expensive type of standard delivery offered by us.

5.4. Obligations of the customer in the event of withdrawal

You are responsible to send back the goods or to hand them over to our legal representative, unless we have offered to collect the goods ourseBEes, without undue delay and in any event not later than 14 days from the day on which you have communicated your decision to withdraw from the contract to us in the manner prescribed in Section 5.2. The procedure for the return of goods is set forth in Subsection 6.3.1.

The deadline shall be met if you send back the goods before the period of 14 days has expired. If you fail to send the goods back within 14 days period, your right of withdrawal will be regarded as expired.

If you exercise your right of withdrawal from the contract, any ancillary contracts shall be automatically terminated.

5.5. Exceptions from the right of withdrawal

The right of withdrawal is not granted for (i) goods made to your specifications, customized items or personalized products; (ii) gift cards; (iii) sealed goods which are not suitable for return due to health protection and/or hygiene reasons, if unsealed.

6. RETURN POLICY

6.1. Time frame for the decision to return the goods

You have 14 days period to make a decision to return any of goods back to us without giving any reason and without incurring any additional costs other than those provided for in Section 6.3.

The 14 days period countdown is described in Subsection 5.1.1. or present Terms.

6.2. Notice of return of goods decision

Before the expiry of time period, specified in Section 6.1., you must inform us of your decision to return any of goods by making an unequivocal statement in writing, setting out your decision to return any of goods. You shall have exercised your right of returning within the 14 days period if the communication concerning the exercise of the right of returning is received by us before that period has expired.

The process of returning any of goods starts immediately after the formal agreement upon this has been concluded between you and us.

You can provide us with the notice by filling in and submitting one of the following:

a) the online form available on our website in Customer Area;

b) the email message to info@dignite.eu, containing your (i) full name, (ii) order reference number, (iii) phone number, (iv) unequivocal statement setting out your decision to return any of goods, (v ) list of returning goods according to your order; (vi) description of your case (optional);

c) standard form issued by your local Consumer Rights Authority. In this case you will be responsible for proving that you exercised your return right in a proper, correct and timely manner. Please, send the abovementioned standard form by registered mail to the collection address of our legal representative: ART CONSULT, Hoveniersstraat 55, box 66, Antwerp 2018, Belgium.

6.3. Obligations of the customer in the event of return of goods

You are responsible to send back the goods or to hand them over to our legal representative, unless we have offered to collect the goods, without undue delay and in any event not later than 14 days from the day on which you have communicated your decision to return any of products back to us in the manner prescribed in Section 6.2.

The deadline shall be met if you send back the goods before the period of 14 days has expired. If you fail to send the goods back within 14 days period, your right of return will be regarded as expired.

6.3.1. Return of goods

In addition to the item(s) that you return, we require to provide (i) its original packaging, (ii) if apply, all identifying labels, tags and seals that are listed in Subsection 2.1.2., (iii) the receipt or the proof of purchase. The returned goods must meet the requirements for state, conditions and appearance listed in Section 6.4.

You are responsible for paying on your own the return shipping fees. The return shipping fees are non-refundable, unless you have received faulty item(s) as set forth in Article 8.

You are also responsible for any loss of or damage to the returning parcel during transit before it reaches our legal representative.

We advise you to consider using a trackable shipping service and purchasing shipping insurance for the returning parcel to have the proof that our legal representative has received it in appropriate conditions and without loss. Please, carefully package the item(s) you are returning.

Make sure to include contact information with the return and if possible, please provide us with a tracking number and a brief description of your case.

Once your return package is prepared, mail it back to the collection address of our legal representative: ART CONSULT, Hoveniersstraat 55, box 66, Antwerp 2018, Belgium.

We will send you the relevant email notification, confirming that your return has been received by our legal representative.

Please, note that customs fees and import duties, described in Section 3.6., if any paid for the delivery of your purchase, shall not be refunded.

We have the right not to accept item(s) returned without compliance with the requirements specified in Section 6.4., unless you have received faulty item(s) as set forth in Article 8. In case of non-acceptance, you may reobtain the returned item(s) in the state in which they were returned to us and at your own expenses within 14 days of the email confirmation indicating the non-acceptance of the returned item(s). If not, we may retain the returned item(s) in addition to the amount already paid for their purchase and acquisition.

6.4. Requirements for state, conditions and appearance of the returned goods

Every returned item is subject to mandatory examination and expertise by authorized third-party organizations. The result of examination and expertise may become the basis for further pre-trial proceedings in case of non-compliance of returned item(s) to the requirements set forth in this Section.

Besides the compliance with the terms and procedures described in Section 6.3., the return right shall be deemed correctly exercised once all of the following conditions have been fully met:

a) all commodity components must be present;

b) the item(s) must not be used*, worn*, soiled, washed, altered from the original status;

c) the identifying labels, tags and seals, set forth in Subsection 2.1.2., must still be attached to the item(s), as they are an integral part of item(s);

d) the item(s) must be returned in sealable conditions and in its/their original packaging;

e) the item(s) must not be damaged, ruined.

* You shall only be liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and/or functioning of the goods.

6.5. Obligations of the trader in the event of return of goods

We shall reimburse all payments received from you, including, if applicable, the costs of delivery without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to return any of goods in the manner prescribed in Section 6.2. We shall carry out the reimbursement using the same means of payment as you used for the initial transaction.

We shall not be required to reimburse the supplementary costs, if you have expressly opted for a type of delivery other than the least expensive type of standard delivery offered by us.

In case of returning one or more, but not all, items received within the multiple items order, the delivery costs are non-refundable.

6.6. Exceptions from the right of return of goods

The right of return of goods is not granted for (i) goods made to your specifications, customized items or personalized products; (ii) gift cards; (iii) sealed goods which are not suitable for return due to health protection and/or hygiene reasons, if unsealed.

7. REFUND POLICY

7.1. Terms and procedure of refund

Refund is issued using the same method of payment as in the initial order and only on the name of the customer who made the payment. The refund procedure starts within 14 days in accordance with Section 6.5. or present Terms.

We operate our webstore in euros (EUR/€) and are therefore not responsible for currency fluctuations that occur when issuing refunds to a credit or debit card denominated in a currency other than euros (EUR/€). We will not refund any bank charges incurring, as we have no involvement in third-party bank policies and have no ability to predict possible charges and commissions.

7.2. Full refund

Full refund is guaranteed for any returned item(s) that meet the requirements set forth in Section 6.4. or present Terms.

7.3. partial refund

Partial refund will be proceeded in case of any diminished value of the returned item(s) (i) resulting from your handling of the goods other than what is necessary to establish the nature, characteristics and/or functioning of the goods; (ii) deriving from your failure to comply with the requirements indicated in Section 6.4.; (iii) detected and confirmed by mandatory examination and expertise by authorized third-party organizations. The diminished value of the item(s) will be deducted from the total refund amount for the specified item(s).

7.4. Non-refundable goods

The refund option is not granted for (i) goods made to your specifications, customized items or personalized products; (ii) gift cards; (iii) sealed goods which are not suitable for return due to health protection and/or hygiene reasons, if unsealed.

7.5. Terms of refund crediting to account balance

We shall proceed the refund in accordance with Section 6.5. or present Terms. The time period for crediting the refund amount paid for purchasing the returned item(s) back to your account depends on the policy of your account bank and the form of payment you used.

7.6. Delayed or missing refunds

In case you have not received a refund before the refund period has expired, we advise you first to check your bank account and to contact your bank account company, if any, as it may take some time before your refund is officially posted. If the cause of the delay still remains unclear, we advise you to contact your bank. There is often some processing time before a refund is credited to your account.

If after the above steps you have not received any information about the cause of the delay, please contact us directly either by phone +37124249988 (Belgium) or +32487257027 (Belgium) or by email info@dignite.eu.

We cannot be held responsible for terms and procedures established by your bank-emitter and/or intermediaries between you and bank-emitter, if any.

8. LEGAL GUARANTEE

According to the legislation of the Republic of Belgium and the relevant legislation of the European Union, in the event of non-conformity of goods, you are entitled to submit a claim to us. If you purchased a faulty product from our webstore, we abide by all statutory guarantee regulations of the Republic of Belgium and relevant regulations of the European Union.

8.1. Guarantor

ARTJOMS ANTIPOVS (ART.CONSULT) is the guarantor of legal guarantee.

8.2. Faulty goods/products

A product is regarded as faulty if it does not comply with the given description or if it cannot be used for declared purposes or the specific purposes requested by you before concluding the contract.

8.3. Natural ware or pre-owned (second-hand) vintage, antique and collectible goods

In our webstore on www.DIGNITE.eu and www.myDIGNITE.eu we offer decorative pre-owned (second-hand) vintage, antique and collectible goods for decorative purpose only, except those products listed in “WORKSHOP” category on our website. Pre-owned (second-hand) vintage, antique and collectible goods may have (i) evidences of natural ware resulting from previous use; (ii) minor scratches, scuffs, damages resulting from previous handling; (iii) missing parts, missing already at the moment of purchase by ARTJOMS ANTIPOVS (ART.CONSULT) from third party seller. Natural ware features of goods are listed in our webstore on each product page.

8.4. Time frame

Legal guarantee period lasts for 24 months from the time you received the goods in accordance with Subsection 5.1.1. The legal deadline to signal the existence of any lack of conformity of goods within the contract concluded and to claim the legal guarantee is 2 months from the day of discovery. In case you claim the legal guarantee after the first 6 months from the day you received the goods in accordance with Subsection 5.1.1., you must prove the fact of lack of conformity existence.

8.5. Terms and procedure

You can claim the legal guarantee by filling in and submitting one of the following:

a) the online form available on our website in Customer Area;

b) the email message to info@dignite.eu, containing your (i) full name, (ii) order reference number, (iii) phone number, (iv) unequivocal statement setting out your decision to claim the legal guarantee, (v ) list of returning goods according to your order; (vi) description of your case (optional);

c) standard form issued by your local Consumer Rights Authority. In this case you will be responsible for proving that you claimed the legal guarantee in a proper, correct and timely manner. Please, send the abovementioned standard form by registered mail to the collection address of our legal representative: ART CONSULT, Hoveniersstraat 55, box 66, Antwerp 2018, Belgium.

8.6. Consumer rights within legal guarantee provisions

In case of lack of conformity, as a remedy you are entitled to either (i) request product price appropriate reduction; or (ii) return item(s) and terminate the contract with subsequent total refund of amount paid for item(s) deemed faulty.

Remedy providing period is 30 days from the day you signal the existence of any lack of conformity of goods within the contract concluded in accordance with Section 8.4. or present Terms. Remedies under the legal guarantee are provided free of charge.

8.7. Bonds or trader

In case of lack of conformity, upon your request for product price appropriate reduction, we will reduce initial price of purchased item(s) deemed faulty and refund the amount of reduction. The reduction amount is subject to calculate upon the results of mandatory examination and expertise by authorized third-party organizations.

In case of lack of conformity, upon your request to terminate the contract with subsequent total refund of amount paid for item(s) deemed faulty, we will refund the full amount paid in accordance with Section 7.2. or present Terms.

Reduction amount refund and full amount refund procedures are handled in accordance with Article 7 of present Terms.

Please, note that every decorative pre-owned (second-hand) vintage, antique and collectible object, except those products listed in “WORKSHOP” category on our website, displayed in our webstore is in a single copy. it cannot be replaced in accordance with its nature.

8.8. Subject to legal guarantee

Colors display distortion, set in Subsection 2.1.1., is not subject to legal guarantee.

Natural ware of pre-owned (second-hand) vintage, antique and collectible goods, set in Section 8.3., is not subject to legal guarantee.

8.9. disputes

According to the legislation of the Republic of Belgium and the relevant legislation of the European Union, in the event of disputes you have the option of contacting a local Alternative Dispute Resolution (ADR) entity, described in Article 10, regarding a dispute which you have been unable to settle directly with us. Parties at any time can provide expert opinions or other proofs, however there is no specific. There is no third party testing body. You can request an independent expert opinion by selecting an expert from the Consumer Rights Protection Center database.

9. COMMERCIAL WARRANTY

Commercial warranty, if applied, has no influence on your rights under the legal guarantee provisions described in Article 8. of present Terms. Should any of the goods be covered by the commercial warranty, this information will be indicated on product page in our webstore.

10. ALTERNATIVE DISPUTE RESOLUTION

Alternative Dispute Resolution (ADR) is a dispute resolution procedure for the out-of-court resolution of domestic and cross-border disputes concerning contractual obligations voting from sales contracts or service contracts between a trader established in the European Union and a consumer resident in the European Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution. ADR entities are out-of-court, non-judicial neutral parties which we will make use of to settle disputes, if you decide for an ADR settlement.

If you want to submit a complaint, please contact your national ADR entity, that is included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive. This entity will also be able to provide answers to any questions you may have about its process.

Please, check www.ec.europa.eu/consumers/odr/ to determine your national ADR entity.

Note that the European Commission provides a platform for alternative extra-judicial resolution of disputes, available on the website www.ec.europa.eu/odr.

11. DISCLAIMERS

11.1. general liability

Nothing in these Terms shall exclude or limit our liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach.

We are not responsible for (i) indirect losses which are a side effect of the main loss or damage, which includes but is not limited to loss of profits or loss of opportunity; or (ii) for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot , civil disturbance, war, nuclear accident and terrorist activity.

Our maximum liability to you for any loss or damage arising in connection with your order via our webstore shall be limited to the total price of your order.

11.2. Disclaimer on contents

We do not guarantee that the contents of our website are appropriate or lawful in other countries outside the European Union. In the event that such contents are deemed to be unlawful or illegal in some of these countries, please do not access our website and, where you nonetheless choose to access it, we hereby inform you that your use of the services provided by www.DIGNITE .eu and/or www.myDIGNITE.eu shall be your exclusive and personal responsibility.

We shall not be considered liable for any use of our website and its contents made by you that is not compliant with the laws and regulations in force. In particular, you will be liable for communicating information or data which is not correct, false or concerning third parties (in the event such third parties have not given their consent) as well as for any improper use of such data or information.

11.3. Internet connection

We cannot guarantee and cannot be held responsible for possible difficulties, errors or any other problems related to the internet connection that you may face while browsing our website and/or the third-party website, that is handling your order payment, caused by defective or slow internet connection or incompatibility of browser you use or temporary technical issues with servers or networks invoBEed into process. Regular content updating may not allow our website to operate without any suspensions, discontinuity or interruptions.

11.4. External links

Our website may contain links to other websites which are in no way connected to www.DIGNITE.eu and/or www.myDIGNITE.eu. We do not control or monitor such third-party websites or their contents. We shall under no circumstances be held liable for the contents of such websites and/or for the rules adopted by them in respect of, but not limited to, your privacy and the processing of your personal data when you are visiting those websites. Please, pay attention when you access those websites through the links provided on www.DIGNITE.eu and/or www.myDIGNITE.eu and carefully familiarize their terms and conditions of use and their privacy policies.

Present Terms do not apply to the websites of third parties. When providing links, banners or other hypertext links to other websites, we do not recommend you to access those websites and we do not provide any guarantees to their web content, supply of services or sale of products.

12. PRIVACY POLICY

We have developed our Privacy Policy in order to demonstrate our commitment to protecting your personal data and to describe the way it is being handled. The following discloses our data processing practices relating to operations within our website, mobile website and/or mobile application.

We process the personal information you provide us with in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repeating Directive 95/46/EC on General Data Protection Regulation.

Should you have any questions, regarding the way we handle your personal data, please, contact us by any means of communication, set in present Terms.

12.1. Information security

While browsing certain areas of our website that require you to enter sensitive information, a padlock icon will appear in the address bar of your browser, indicating that the page is secure. We use the Secure Sockets Layer (SSL) and Private Communications Technology (PCT) security standards, supported by the majority of browsers. SSL encodes your personal information by encrypting your name, address, phone number, identification number, password, credit card number to prevent unauthorized use.

We make all reasonable efforts to safeguard the personally identifiable information we collect by providing encryption technologies and using other reasonable precautions to protect confidential information and to provide suitable security.

We cannot be held responsible for (i) the security of information transmitted through the Internet; (ii) transmissions delays, interruptions, interceptions or errors; (iii) data theft or misuse.

12.2. Our services

Through our website, mobile website and/or mobile application you may use services and view information and content, that are owned, licensed and provided by us and/or by any subsidiary or affiliate. Our services may also include information provided by third parties and distributed by virtue of a license, grant or other forms of agreement with us.

You may use part of our services without providing any personal data or individually identifiable information. You may also set the security settings on your browser to prevent certain tracking and logging features. Please, note that this action may cause our services to be less functional.

In case you choose to (i) register on our website; (ii) make purchases through our website; (iii) read articles and view information; (iv) receive emails from us; (v) receive invitations to attend events; (vi) participate in discussions; (vii) preview new services; (viii) participate in special promotions; it is required to give us personally identifiable information about yourself.

If you register to use our services or if you conduct transaction(s) through our website, mobile website and/or mobile application, we will collect information about the transaction(s) you engage in and your other activities. We require this data to (i) register and authenticate you; (ii) process your entries and payments; (iii) send purchased items to your address.

Submission of your personal data to us is voluntary. Please, note that if you do not submit the required data, we are not able to meet the goals set out in present Terms.

12.3. Types of information we collect

We may collect (i) personally identifiable information that you voluntary provide us with and (ii) website browsing data.

12.3.1. Personally identifiable information

Personally identifiable information includes your name(s), family name (surname), email address, telephone number, date of birth, shipping and billing addresses, persistent identifier(s) held associated with personally identifiable information in cookie files, as well as other information, that you may provide voluntarily. The above-mentioned data may be used for the following purposes:

to respond to your requests for information;
to provide you with the services you have requested through our website, including online order processing and shipment handling;
to meet the requirements set out in regulatory laws;
to protect our lawful interests, including prevention of illegal activities;
to analyze and improve our activity;
to soBEe disputes and complaints;
to maintain your online account;
to select and customize your special offers;
to organize and to implement contests and promotions;
to send to your email address and/or your telephone number (in a form of SMS) information on our new product releases, services, offers, events and other activities, only if you have subscribed to receiving our newsletters.

In order to protect your privacy and security, we take necessary measures to verify your identity, such as requiring your user ID and password, before granting access to your data. We make all reasonable efforts to protect your personal information and privacy. Please, note that any information you disclose online, you disclose it at your own risks.

12.3.2. Website browsing data

Website browsing data, in no association with user privacy data, represents information about the way our website is used. We handle anonymous data regarding user online behavior for better understanding of service use experience through our website. We may handle aggregated anonymous online traffic behavior along with information from third parties to track usage trends and thereby to improve our services. Website browsing data may include:

date and time you access our website, mobile website and/or mobile application;
your internet service provider, mobile carrier or data services provider;
your Internet Protocol (IP) address;
pages you visit;
products you view and/or purchase;
links you click on;
features used;
how and when you interact with our services;
content, images and advertisements you select;
how you arrived at the Services and where you go when you leave.

Generally, website browsing data is collected using data collection tools such as web beacons, cookie files, embedded web links and other software. Data collection tools are typically small data files or software that are sent to your browser and stored on your browsing device's prime memory. Most browsers and display software may be set to inform you when data collection tools are being used or other tracking software is being sent to your browsing device. They also provide you with the option of refusing such data collection tools. Please, note that refusing to allow the use of data collection tools may, in some cases, preclude you from using or negatively impact the display or functions of certain areas and/or features of our services.

Data collection tools may store the information in your shopping cart and allow us to relate your use of our services to other information about you, including personally identifiable information, set forth in Subsection 12.4.1. We may handle this data to improve and to personalize your experience with our services and/or to resoBEe problems you experience through your use of our services.

12.4. Disclosure of information

We will not disclose any personally identifiable information to third parties without your consent, except as follows:

we may share information we collect with our third-party service providers. If we share your information, we will request that such third parties treat your information in accordance with present Terms and refrain from disclosing or using your personally identifiable information for purposes other than for the provision of our services to you or for our benefit;
we may disclose information we collect, including personally identifiable information, to third parties as required or permitted by law. For example, we may disclose information to regulators and law enforcement authorities pursuant to an official request;
we may disclose information we collect, including personally identifiable information, to companies that may acquire part or all of ARTJOMS ANTIPOVS (ART.CONSULT).

We cannot be held responsible for the protection of information you provide to other websites. You should be aware that when you voluntarily disclose personally identifiable information through other websites and/or applications, such information can be collected and used by others and it may result in unsolicited communications.

12.4.1. Commercial transaction

In case ARTJOMS ANTIPOVS (ART.CONSULT) management makes a decision to sell, to buy, to merge or otherwise to reorganize its business, commercial transaction may arise. Commercial transaction may invoBEe the disclosure of personally identifiable information to (i) prospective or actual purchasers; (ii) joint venture partners; or it may invoBEe (iii) the receipt of such information from sellers. It is our practice to seek appropriate protection for information in these types of commercial transactions.

12.5. User rights

According to the legislation of the Republic of Belgium and the relevant legislation of the European Union, you have the following rights, regarding data you share with us:

right to access your personal data;
right to correct your personal data;
right to erase your personal data;
right to restrict your personal data processing;
right to object against your personal data processing;
right of your personal data portability.

Should you choose to exercise your right(s) or should you have any questions, regarding the way we handle your personal data, please, contact us by any means of communication, set in present Terms. Please, note that any processing of your personal data prior to withdrawal remains lawful.

If you consider the way we process your personal data does not comply with legal provisions, you have the right to turn in a complaint with a supervising authority.

12.6. Links and referrals to third-party websites

Other websites, accessible through our services by means of links, advertisements or otherwise, have their own privacy policies, data collection procedures, data use and disclosure practices. Please, consult third-party websites terms and conditions and privacy policies prior to use.

We cannot be held responsible for third parties (i) privacy practices; (ii) availability or reliability of the services they may provide; (iii) accuracy or completeness of their content.

12.7. Communications

We may communicate with you regarding (i) your transactions; (ii) your account administration; (iii) important changes in our Terms and Conditions. In case you have given your consent, communication may include (i) information about our current projects; (ii) special offers; (iii) invitations to events; (iv) offers for services; (v) product testing opportunities; (vi) press releases; (vii) announcements concerning the services we provide; (viii) contests and sweepstakes.

You have the right to withdraw your consent to receive communications by using one of the following methods:

select the “unsubscribe” link, or follow the instructions to unsubscribe that may be included in such communication;
if applicable, return to the website page(s) or service where you originally registered your preferences and follow the instructions to unsubscribe;
email us at info@dignite.eu providing your name, surname, email address, and reference regarding communications you no longer wish to receive.

Please, note that when you unsubscribe from receiving communications, it may affect the services you have chosen to receive from us.

12.8. Time frame for information failure

Your personal data shall be stored as long as it is necessary for the purposes set out in present Terms. In case of any administrative or legal proceedings, we shall store your personal data until their closure. Should any legal act(s) impose an obligation for us to store your personal data, we shall at no doubt comply with legal regulations.

13. COOKIES POLICY

13.1. How we use cookie files

Cookie is a small file that is to be placed in your browsing device's prime memory upon your permission. Once you agree, the file is added. Cookies helps to analyze our website traffic and allows our website, mobile website and mobile application to respond to you as to an individual. We tailor operations on our website, mobile website and mobile application to your needs, likes and dislikes by gathering and remembering information about your preferences during the session. We use this data for statistical analysis and security purpose only. Data is then removed from the system.

Cookie files help us to provide you with better experience on our website through statistical monitoring. Cookie files in no way give us access to your browsing device or to any personal information about you, other than the data you allow to share with us during browsing session on our website.

You can choose to accept or decline cookies. Please, note that your web browser may automatically accept cookies by default setting. You can modify your browser settings in order to decline cookie files. Cookie files declining may limit your access to the full advantage of our website.

13.2. First-level cookie files

The list below indicates first level cookie files that we collect upon your permission during your session on our website.

duration: session

purpose: indicates website rendering

duration: session

purpose: when viewing mobile website directly or under m.domain.eu this cookie forces the server to display the non-mobile version and to avoid redirecting to the mobile version

duration: persistent (from two days up to two weeks)

purpose: identifies logged in website members

duration: persistent (up to two years)

purpose: identifies unique visitors and tracks visitor's sessions on website

duration: session

purpose: security

duration: session

purpose: security

duration: session

purpose: security

duration: session

purpose: security

13.3. Second level cookie files

The list below indicates second level cookie files that we collect upon your permission during your session on our website.

purpose: keeps association with your shopping cart.

purpose: stores the category information on the page, that allows to display pages more quickly.

purpose: items that you have in products comparison list.

purpose: your preferred currency.

purpose: encrypted version of your customer ID within our webstore.

purpose: indicates whether you are currently logged in to the account on our website.

purpose: encrypted version of the customer group you belong to.

purpose: stores the customer segment ID.

purpose: flag indicating whether caching is disabled.

purpose: your session ID on the server.

purpose: allows guests to edit their orders.

purpose: the last category you have visited.

purpose: the most recent product you have viewed.

purpose: indicates whether a new message has been received.

purpose: indicates whether it is allowed to use cache.

purpose: link to information about your cart and viewing history.

purpose: ID of any polls you have recently voted on.

purpose: information about polls you have voted on.

purpose: items that you have recently compared.

purpose: information on products you have emailed to friends.

purpose: web store view and language you have selected.

purpose: indicates whether you are allowed to use cookies.

purpose: products that you have recently viewed.

purpose: encrypted list of products added to your wish list.

purpose: number of items in your wish list.

purpose: contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt out, inflight request or an error retrieving a Client ID from AMP Client ID service.

purpose: indicates when you complete a purchase on our website.

purpose: indicates when you sign up for a trial or otherwise you are identified as a lead on our website.

purpose: indicated when you complete a registration form on our website, such as a subscription form.

purpose: indicates when you enter payment information in the purchase process on our website.

purpose: indicates when you add a product to your shopping cart on our website.

purpose: indicates when you add a product to your wish list on our website.

purpose: indicates when you start the checkout process on our website.

purpose: indicates when you use the search function to look for something on our website.

purpose: indicates when you land on a specific page on our website.

purpose: indicates when someone contacts the entity.

purpose: indicates when you select a specific version of product, such as certain colour.

purpose: indicates when you searche for our physical location.

purpose: first visit to our website.

purpose: number of visits to our website.

purpose: number of pages viewed.

purpose: source of entry to our website.

purpose: ID of the marketing campaign of the visit.

purpose: time of appearance or proactive invitation.

purpose: your country.

purpose: your city.

purpose: time the widget was closed.

purpose: time the call back request was initiated.

purpose: cash or call back backend script response.

purpose: flag that enables long_pooling.

purpose: indication if iframe is forbidden.

purpose: a/b testing group flag.

purpose: determines new and returning visitors.

purpose: determines when a new visitor becomes a returning visitor.

purpose: used to prevent any future OptinMonster campaigns from showing on our website.

purpose: used to determine if you have interacted with any campaign on our website.

purpose: used to determine if you have interacted with a campaign ID of {id} / {campaignSlug} on our website.

purpose: used to determine if you have successfully opted in to a campaign with the ID of {id} / {campaignSlug} on our website.

purpose: used to determine if you have successfully opted in to any campaign on our website.

purpose: used specifically with slide-in campaigns {id} / {campaignSlug} to determine if you have closed them or not.

purpose: used for countdown elements {elementId} in campaigns {campaignSlug} to determine when it should be completed.

purpose: used to determine your current session time on our website.

purpose: used to determine the number of pages seen during browsing session on our website.

purpose: used to distinguish users.

purpose: used to distinguish users.

purpose: used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>.

purpose: contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt out.

purpose: Hotjar cookie. This cookie is set once you interact with a survey invitation modal popup. It is used to ensure that the same invite does not reappear if it has already been shown.

purpose: Hotjar cookie. This cookie is set once you complete a poll using the feedback poll widget. It is used to ensure that the same poll does not reappear if it has already been filled in.

purpose: Hotjar cookie. This cookie is set once you minimize a feedback poll widget. It is used to ensure that the widget stays minimized when you navigate through our website.

purpose: Hotjar cookie. This cookie is set once you submit information in the recruit user testers widget. It is used to ensure that the same form does not reappear if it has already been filled in.

purpose: Hotjar cookie. This cookie is set once you minimize a recruit user testers widget. It is used to ensure that the widget stays minimized when you navigate through our website.

purpose: Hotjar cookie. This session cookie is set to let Hotjar know whether you are included in the sample which is used to generate funnels.

purpose: This cookie is set when you minimize or complete incoming feedback. Incoming feedback will be loaded as minimized immediately if you navigate to another page where it is set to be shown.

purpose: Hotjar cookie. This cookie is set when you first land on a page with the Hotjar script. It is used to persist the random user ID, unique to the website on the browser. This ensures that behavior in subsequent visits to the same website will be attributed to the same user ID.

14. GOVERNING LAWS

Present Terms refer to the legislation of the European Union and the Republic of Belgium.

The provisions set forth herein do not limit any applicable statutory rights.

Directive 1999/44/EC of the European Parliament and of the Council of 25 May 1999 on certain aspects of the sale of consumer goods and associated guarantees.

Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85 /577/EEC and Directive 97/7/EC of the European Parliament and of the Council.

15. CHANGES TO TERMS AND CONDITIONS

We reserve the right to modify and to amend present Terms and Conditions due to new laws and regulations or other reasons without prior notice to you. Changes and clarifications will take effect immediately upon their publication on our website www.DIGNITE.eu and www.myDIGNITE.eu. The version of the Terms that will apply to your order will be that on www.DIGNITE.eu and/or www.myDIGNITE.eu at the time you place your order.

If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms and Conditions shall continue to apply.

You should regularly check the publication of the most recent and updated Terms before taking further action on our website. If you do not agree to all or part of present Terms, please do not use our website.

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Privacy Policy, Terms & Conditions

Commercial warranty, if applied, does not affect your rights under the legal warranty provisions described in Article 8 . of the current conditions. Should any of the goods fall under the commercial warranty, this information will be listed on the product page in our web store.

10. ALTERNATIVE DISPUTE RESOLUTION

Commercial warranty, if applied, has no influence on your rights under the legal guarantee provisions described in Article 8. of present Terms. Should any of the goods be covered by the commercial warranty, this information will be indicated on product page in our webstore.

10. ALTERNATIVE DISPUTE RESOLUTION

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Language

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Language

Privacy Policy, Terms &amp; Conditions

Commercial warranty, if applied, does not affect your rights under the legal warranty provisions described in Article 8 . of the current conditions. Should any of the goods fall under the commercial warranty, this information will be listed on the product page in our web store.

10. ALTERNATIVE DISPUTE RESOLUTION

Commercial warranty, if applied, has no influence on your rights under the legal guarantee provisions described in Article 8. of present Terms. Should any of the goods be covered by the commercial warranty, this information will be indicated on product page in our webstore.

10. ALTERNATIVE DISPUTE RESOLUTION

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